Allied Global Achieves 25% increase in active productive FTE

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“KYP.ai provided a clear view of the actual processes, highlighting discrepancies between how things should work and how they actually occurred. This insight revealed numerous opportunities for process optimization."

-Alejandro Pascual, Chief Operating Officer at Allied Global

What they do

Global Business Services

Founded in

2006

Headquarters

Guatemala City

Employees

10000

In a nutshell

Allied Global provides personalized business and technology Services with solutions designed to make your life easier and your business stronger.

Ambition

How does KYP.ai fit into your global transformation initiatives?

Real-time visibility

Live data allows team leaders to execute evidence-based decisions on the fly.

Manage Productivity

Data is structured continuously so that productivity can be optimized by capacity.

Track Compliance

Automated alerts share prescriptive instructions for compliance.

Continuous Improvement

Identify and minimize inefficiencies, updating workflows to increase output.

Solution

Allied Global leverages KYP.ai for Automated Intelligence to drive better results.

1. Embedding Transformation Capabilities

By implementing Generative AI, agents have significantly improved both internal and client productivity. Empowering people is at the heart of Allied Global’s customer service.

2. Rapid Automation Discovery with instant value

“KYP.ai provides a clear view of the actual processes, highlighting discrepancies between how things should work and how they actually occurred. This insight revealed numerous opportunities for process optimization.”

3. Embracing Intelligent Automation and AI

Intelligent Automation in AI is a key component for best-in-class service delivery. Allied Global automates processes to the greatest extent possible while also improving its workforce.

From Inspiration to Implementation: Allied Global’s Testimonial on Transforming with KYP.ai

Curious about how Allied Global a nearly 20% productivity improvement in sales and customer service? Join our Chief Technology Evangelist, Sarah Burnett, as she interviews Alejandro Pascual, Chief Operating Officer at Allied Global

See how they’re using KYP.ai to drive continuous improvement across the organization. Watch now to gain unique insights into Intelligent Automation and ‘Day Zero’ transformation.

3 Key Results

20% productivity improvement

25% increase in active productive FTE

20 hours saved per month, per employee

Allied Global's Favorite Features

Process Explorer: Providing visibility into individual and team workflows.
Process Explorer: Providing visibility into individual and team workflows.
Performance Metrics: Offering insights into productivity across different work environments.
Performance Metrics: Offering insights into productivity across different work environments.
Discover Module: Captures end-to-end visibility into business processes, identifying where and how to automate.
Discover Module: Captures end-to-end visibility into business processes, identifying where and how to automate.

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