Process Intelligence for Business Services Leaders
The threat to every GBS function is the same: if you cannot prove what you deliver, someone will argue it should be outsourced. KYP.ai produces that proof, by function, by team, by process, by FTE.
TRUSTED BY BUSINESS SERVICES LEADERS WORLDWIDE
What Process Intelligence Means for Business Services
Process intelligence for business services is continuous, activity-level measurement of GBS delivery: hours, cost, and quality by function, team, process, and FTE, benchmarked across every center and geography.
The gap between global business service leaders and the rest is evidence: leaders can prove what they deliver, continuously. That proof is exactly what process intelligence produces.
Why Business Services Leaders Run Blind
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Prove strategic value, or lose the argument. Leadership periodically questions shared services against outsourcing. Without objective delivery data, the GBS case rests on cost-per-FTE and goodwill.
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No benchmark across centers. Five centers, five reporting formats, zero comparability. Nobody can say which center runs a process best, or what the gap is worth.
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Hybrid work removed the line of sight. You used to walk the floor. Now a missed SLA or a headcount dispute triggers a board question nobody can answer with data.
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Standardization stalls without visibility. Process standardization across geographies fails because nobody can see how work actually varies between teams doing nominally identical work.
How GBS Leaders Use KYP.ai
One View Across Every Center
The 360 Enterprise View captures processes, people, and technology data consistently across geographies. SPS runs it across 8,500 employees in 20 countries. Qatar Airways GBS uses it for standardisation across 12 countries.
Quantify What Every Function Delivers
The KYP.ai Business Transformation Engine converts activity data into hours and dollars by function, team, and process. It also separates what CAN be automated from what SHOULD be, so the GBS automation roadmap holds up in front of the CFO.
Standardize, Then Automate
Once the best-performing variant is visible, it can be replicated and handed to agents. KYP.ai’s Agentic AI Enabler generates production-ready agent code, platform agnostic by design: UiPath, Power Automate, SAP Joule, n8n, or whatever you already run.
Key Use Cases for GBS Leaders
Where business services leaders apply process intelligence first:
Proving Value
to the Board
Quantified hours saved by function, produced independently of the teams being measured.
Cross-center
Benchmarking
Normalized, activity-level metrics across every location. See which center runs each process best and what closing the gap is worth. Qatar Airways GBS standardises across 12 countries this way.
Hybrid Workforce
Steering
Real-time capacity visibility across remote (WFH) and on-site teams. Reallocate workload in a few clicks when volumes spike.
Billing & Chargeback
Accuracy
Activity data feeds high-precision billing at scale. SPS consolidated two systems into one integrated data layer with real-time SAP connectivity and cut administrative alignment work by more than 50%.
The GBS
Automation Roadmap
ROI-ranked automation candidates from real work, with agent code generated for whatever platform the CoE already runs.
Proving GBS Value: Three Ways
Most GBS reporting is self-reported and late. That is exactly why it fails to convince.
DIMENSION
FLYING BLIND (STATUS QUO)
PROCESS CONSULTING
KYP.AI PROCESS INTELLIGENCE PLATFORM
Evidence of value
Anecdote and stale reports
Point-in-time assessment
Continuous, quantified hours saved by function
Cross-center benchmarking
Not comparable
One center per engagement
Standardised metrics across all centers and geographies
Hybrid workforce visibility
Lost with WFH
Not covered
Real-time, activity-level, privacy-by-design
Cost
Hidden in escalations
€150K to €500K per study
Live in days, returns in 90 days
Client conversations
Your numbers, their doubt
Consultant numbers
Independently produced actuals
KYP.ai Capabilities for Business Services
Built for multi-center, multi-client, multi-geography operations.
Business Services Results
Verified outcomes. The customers own them; KYP.ai supplied the data.
CUSTOMER
OUTCOME
DETAIL
SPS
25% improvement in productive capacity
8,500 employees across 20 countries. 13 percentage points more time on value-adding activity. 50%+ reduction in administrative alignment work.
Hollard
20% productivity increase
Group Shared Services. 307 hours saved per month from a single process optimisation.
Mindsprint
600+ processes onboarded
1,200+ employees covered. 15 years of manual analysis compressed into real time.
From Deployment to Measurable Returns
Step by Step List
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Step 1: Deploy Setup in minutes, live in days, across every center. Less than 2% CPU per workstation, proven at 10,000+ concurrent workstations.
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Step 2: Discover Statistically relevant insights in 3 weeks: capacity, variants, best performers, and automation candidates across all geographies.
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Step 3: Act Measurable returns in 90 days. Standardise on the best variant, quantify the delivery story, and hand repetitive work to agents.
RECOGNIZED BY LEADING INDUSTRY ANALYSTS
Frequently Asked Questions
How does a GBS leader prove strategic value to the board?
With independently produced delivery data. KYP.ai quantifies hours saved by function, team, process, and FTE, continuously. SPS presents monthly actuals per function rather than projections, which changes the outsourcing conversation entirely.
Can we benchmark process performance across countries?
Yes. KYP.ai captures consistent activity data across geographies and normalizes it for comparison. SPS runs it across 20 countries; Qatar Airways GBS standardises across 12.
How do we regain visibility over a hybrid workforce?
KYP.ai provides real-time, activity-level visibility across remote (WFH) and on-site teams, with privacy-by-design architecture. Leaders steer capacity based on a clear view of how work really gets done, not on presence.
What about privacy across different jurisdictions?
Sensitive data is anonymised at source, on the workstation, before it ever leaves the device. No sensitive information is processed or transferred externally. Granular configuration adapts capture rules per country. GDPR, SOC2 Type II, and ISO 27001 compliant.
How does KYP.ai feed a GBS automation program?
The Business Transformation Engine ranks automation candidates by quantified ROI and separates what CAN be automated from what SHOULD be. Agent code is generated ready for whatever platform your CoE already uses.
How long does deployment take across multiple centers?
Setup in minutes, live in days, statistically relevant insights in 3 weeks, measurable returns in 90 days. Most environments are live within days. Book a demo to see what that looks like for yours.
Prove What Your Business Services Deliver
Quantified hours saved by function, benchmarked across every center. The evidence that ends the outsourcing debate.
About KYP.ai
KYP.ai is an agentic process intelligence platform built on three pillars: a 360° View capturing real-time data across your organization's people, processes, and technology; a Business Transformation Engine that quantifies inefficiencies and calculates automation ROI; and an Agentic AI Enabler generating ready-to-execute agent code with structured business context.
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We’ve been able to see where people are most productive, what times of the week they are most productive, and we have adjusted the work schedule. And we’ve really seen some good benefits out of that.
Kyle McWilliam Head of Group Shared Services, Hollard