Atento Raises the Bar with Gen AI Optimization Powered by KYP.ai
Atento, a leader in Business Transformation Outsourcing (BTO), aims to become the top provider of customer solutions within its industry. With more than 130,000 employees, the company is well-established in its niche and still continues to innovate.
What they do
Management and Business Process Outsourcing
Founded in
1999
Headquarters
Madrid, Spain
Employees
127,000
In a nutshell
Atento is the largest provider of customer relationship management and business process outsourcing (CRM/BPO) services in Latin America, and among the top fifive providers globally. They contribute to the success of their clients by guaranteeing the best consumer experience. To learn more visit atento.com.
Challenges
What inspired Atento leadership to leverage KYP.ai to capture data on their clients’ workforce, processes, and systems?
Solution
These four solution components work in synergy to drive comprehensive digital transformation, addressing different aspects of operational efficiency and automation.
Real-Time Data Mining & AI Pattern Recognition
KYP.ai automatically captures and analyzes data from clients’ workforce, processes, and systems in real-time, providing a 360-degree operational view and AI-derived recommendations without manual data consolidation.
Rapid Implementation with Minimal Disruption
A phased approach delivering insights within days: Kickoff & Access (Day 0-5), Data Ingestion & Discovery (Week 1-2), Opportunity Identification (Week 2-3), and ongoing Action Planning & Results.
Conversational AI for Employee Readiness
KYP.ai Concierge provides self-service conversational AI that allows employees to interact with AI like a peer, along with ready-to-use AI prompts to support organization-wide AI adoption and reduce technology hesitation.
Diverse Automation Opportunity Identification
Unlike tools focused on single solutions like RPA, KYP.ai recommends the most compatible solutions for business goals, including Agentic AI, process elimination, dynamic databases, and generative AI optimizations tailored to specific client needs.
Five Key Results
A food delivery client achieved a potential 35% productivity improvement by identifying and addressing bottlenecks in their ticketing system that caused high levels of employee passive time.
A manufacturing client's replacement parts process was optimized to be 25% more efficient by incorporating GenAI to streamline their cost control and inventory management workflow.
KYP.ai's insights led to a 27% potential improvement in operations management, resulting in reduced operational costs for Atento's clients.
Atento successfully identified 20% process improvement opportunities across client operations, allowing for workflow refinement and enhanced organizational efficiency.
Atento invested in building internal expertise with 15 employees achieving KYP.ai certifications for Workforce Management and Process Discovery
KYP is a solution that should be integral when we present to our future and existing clients. Potential clients really appreciate it. It's one of the determining factors. I was really amazed by how it's capable of bringing value to us with so little intervention.complete picture of our operations.
KYP.ai gives us a clear, real-world view of how processes actually play out and how our systems are used every day. It helps us spot inefficiencies in a really detailed and measurable way, which means we can bring solid, data-backed recommendations to our clients, especially when it comes to improving processes or system integration. I wish I had access to a tool like this earlier in my career. It makes process discovery and operations analysis so much easier and more effective.
Kamil Newczynski 
Becky Brown 
Adam Bujak 
Felix Haeser 
Wojciech Zytkowiak-Wenzel 
Sarah Burnett 
KYP.ai 
