HOW MINDSPRINT ELIMINATED 15 YEARS OF MANUAL ANALYSIS WORK
Mindsprint, a cutting-edge technology and business services firm headquartered in Singapore, was in search of innovative ways to enhance its customer's operational excellence approach while navigating a complex, fragmented landscape of processes with a high degree of granularity.
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15+ yrs of manual work saved
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600+ processes optimized
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100% Complete Visibility
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100% Full coverage of real-time processes
The Challenge
What are the unique challenges that made Mindsprint choose KYP.ai?
Elevating Operational Efficiency
Mindsprint's Operational Excellence team had already propelled the company ahead of its competitors. However, leadership remained ambitious, eager to elevate their Global Business Services' operational efficiency by harnessing the latest technological advancements in process improvement and execution across all divisions.
Manual Workflow Mapping
With 600 level 4 processes – characterized by their low-level, intricate nature, encompassing a multitude of individual cases and considerable granularity – 1300 agents supporting over 55 countries faced a constantly shifting delivery model. Maintaining structure and driving improvements at scale became a daunting challenge.
Limited Visibility Into Operations
The COVID-19 pandemic further amplified the situation, with most employees suddenly working remotely, making the need for a real-time Ops Steering solution more urgent than ever. Leadership sought a tool enabling value stream mapping across teams and processes, while maintaining service quality and cost efficiency.
VIdeo Testimonials
See KYP.ai in action through the eyes of Mindsprint leaders
The Solution
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A 360-Degree View of Operations KYP.ai gave Mindsprint a game-changing productivity intelligence solution, enabling data-driven decisions and rapid process oversight.
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From Pilot to Full-Scale Deployment This rollout enabled onboarding of 600+ level 4 processes and established visibility at every organizational level — from executive leadership down to individual contributors on the front line.
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Building Internal Capability With SOAR Team leaders were trained to manage and improve performance using KYP.ai insights. The platform now serves as the operational backbone for central value-stream-mapping and continuous process improvement across the entire organization.
The Impact
With KYP.ai, Mindsprint captured the complete picture of how work gets done – leaving no stone unturned, with full visibility.
- Instant insights equivalent to 15 years of manual analysis
- Complete visibility into how work gets done — no stone unturned
- Value-stream-mapping across 600+ processes and 1,200+ employees
- Data-driven solution powering both daily operations and transformation initiatives
of manual work saved
processes optimized
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About KYP.ai
KYP.ai is an agentic process intelligence platform built on three pillars: a 360° View capturing real-time data across your organization's people, processes, and technology; a Business Transformation Engine that quantifies inefficiencies and calculates automation ROI; and an Agentic AI Enabler generating ready-to-execute agent code with structured business context.
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