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In this latest episode of HFS Unfiltered, Hridika Biswas, Senior Analyst at HFS Research is in conversation with Adam Bujak, CEO and co-founder of KYP.ai.

The potential for process intelligence to impact broad-based operational performance is vast. The need of the hour is a solution that can meet the scale and speed at which enterprises operate and the associated use cases that go enterprise-wide, tracking and contributing toward broad-based business performance. KYP.ai (https://kyp.ai/), a startup in Berlin, Germany, had a similar realization while developing its process intelligence product in its last five years of engaging with enterprise leaders.

Read the full POV titled “Is your process intelligence tech rising to meet the challenges of enterprise scale and complexity?” here: https://www.hfsresearch.com/research/kyp-ai-process-intelligence/

15:31

Unfiltered Stories | KYP.ai sheds light on the shift from process to productivity intelligence

YouTube Video UExQUjVNTkJ5aVBzNWRmckU2aEpTcHlXVExwUm1tdng1Ty41MjE1MkI0OTQ2QzJGNzNG

🎙️ KYP Talks: Unveiling the Future of Process Intelligence | KYP.ai Insights

Join Sarah Burnett, Chief Technology Evangelist, and Felix Haeser, Head of Customer Success, as they dive deep into the world of KYP.ai in this captivating episode of KYP Talks.

🔍 In this episode, Sarah and Felix explore the changing landscape of enterprise efficiency and how KYP.ai is at the forefront of this evolution. Discover how KYP.ai is revolutionizing:
✅ Intelligent, augmented transformation
✅ Work-from-home vs. office productivity analysis
✅ AI-powered process optimization
✅ Microsoft Copilot & SAP Joule integration
✅ KYP Concierge: AI-driven business insights

🕒 Timestamps:
1. Introduction to KYP Talks
2. Evolution of customer needs - Felix's insights
3. KYP.ai as a business partner
4. Improving employee productivity and work-life balance
5. Prioritizing tech landscape for maximum impact
6. Shift in focus: from automation to intelligent transformation
7. KYP.ai's data collection and insights
8. Real-world examples of KYP.ai impact
9. KYP Concierge: AI-powered process reviews
10. ROI and cost reduction with KYP.ai

🔗 Learn more about KYP.ai: https://kyp.ai

10:24

Rethinking #ai: from #automation to #augmentation

YouTube Video UExQUjVNTkJ5aVBzNWRmckU2aEpTcHlXVExwUm1tdng1Ty41NkI0NEY2RDEwNTU3Q0M2

In this video, Sarah Burnet and Adam Bujak dive deep into the future of contact centers after the integration of Generative AI. Discover how this revolutionary #technology will:

1. Boost Efficiency & Personalization: Explore how AI automates tasks & personalizes customer experiences.
2. Revolutionize Agent Roles: Learn how AI empowers agents to focus on complex issues.
24/7 Support & Multilingual Reach: See how AI enables constant, global customer service.
3. Unlock New Possibilities: Get insights on future advancements in AI-powered contact centers.
#customerservice #futureofwork #automation #ai #efficiency #productivity
Read more on our blog:
https://kyp.ai/business-process-automation-how-to-automate-workflows-and-free-up-your-time/
https://kyp.ai/task-mining-your-ultimate-guide-to-streamlined-workflows-optimized-processes/

17:31

What does the #future hold for Contact Centers post #generativeai

YouTube Video UExQUjVNTkJ5aVBzNWRmckU2aEpTcHlXVExwUm1tdng1Ty4yODlGNEE0NkRGMEEzMEQy

Curious about how Hollard Insurance discovered the power of data-driven insights with KYP.ai? Join our Chief Technology Evangelist, Sarah Burnett, as she interviews Kyle McWilliam, Head of Group Shared Services at Hollard Insurance.

Explore how they're transforming processes with KYP.ai, boosting productivity, and driving change! Watch now to gain unique #insights into refining hybrid work models, unlocking #automation, and more. #KYPTalks

For more information, please visit: https://kyp.ai/success-story/hollard/

11:00

The power of data-driven insights with KYP.ai | Sara Burnett interviews KyleMcWilliam

YouTube Video UExQUjVNTkJ5aVBzNWRmckU2aEpTcHlXVExwUm1tdng1Ty4wMTcyMDhGQUE4NTIzM0Y5

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Beyond Task Mining: How Productivity Intelligence is Revolutionizing Business Growth

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Ultimate Guide to Process Mapping Examples: Improve Efficiency & Clarity

Data-Driven Success: Key Themes from Real-World Case Studies in Productivity Optimization

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Pillars of Enterprise Productivity Intelligence

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