PRODUCTIVITY 360
Transform your BPO with AI Innovation
KYP.ai brings instant visibility into your BPO operations. AI mines the data to show you exactly where Agentic and Gen AI and automation can be used to boost productivity, reduce costs, and win more RFIs.
Built for BPOs, GBSs, and Shared Services
Turn data into decisions, decisions into success, and success into profits.
Maximize Agent Outcomes
KYP.ai continuously captures agent workflows, allowing you to repeat your best work and streamline inefficiencies.
Acquire and Retain More Customers
Consistency and quality control are essential in your workflows. Use KYP.ai. data to optimize CX, driving higher satisfaction scores and retention rates.
From Cost Center to Value Creator
Understand where you can add value for your clients without increasing spend or resources. Deliver a day zero transformation with the insights from KYP.ai.
Prioritize What Matters
Drive transformation with advanced AI and automation, that identifies scalable and sustainable optimizations using your operational data as the guide.
Turn Processes
Into Profits
Evaluate and benchmark how processes can improve outcomes like average handling-time, first-call resolution, and other key performance metrics.
Scale Improvement
Potential
Let AI identify patterns in your workflows that can be improved by streamlining, automation or optimization strategies.
Automate Results
Tracking
Quantify the impact of your changes with easy to understand and share metrics that show progress.
Customer Stories
Allied Global Achieves 25% Increase in Active Productive FTE
Hollard Insurance Group Shared Services Drives 20% Productivity Leap with KYP.ai
Get Inspired, Stay Informed
Case Study: Transforming the Customer Experience with BPOs
Webinar: Transformation is most effective when it is humanized.
Is Generative AI the Grim Reaper for Contact Centers?
Ready to Learn More?
Banking, Financial Services, and Insurance companies function on processes, data, and innovation. KYP.ai offers ready-to-use solutions to support operational excellence initiatives at scale.
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