Process Intelligence – what’s in it for you?

Bez kategoriiInsights | 11.04.2023 | By: Sarah Burnett

Are you thinking about process intelligence? Check out the list of role-based benefits that we have created to help you build the business case for investment in

Head of Shared Services

The head of shared services gets a comprehensive overview of the organization’s processes, including inefficiencies, bottlenecks, and areas for improvement, leading to enhancements and efficiencies that help them meet their targets. In addition the insights enable them to make data-driven decisions on transformation and other investments. Benefits include:

  • Identification of friction in processes that impedes productivity caused by poor process and workflow design, lack of process standardization, slow systems, or infrastructure issues
  • Real-time dashboard of live operations
  • Optimized workflows
  • Improved resource allocations
  • Better real-time and role-based support for employees, and employee augmentation
  • Identification of re-training needs
  • Discovery of upskilling opportunities
  • Improved employee working conditions leading to reduced talent attrition
  • New opportunities for innovation in services
  • Ability to monitor processes post transformation to measure the benefits of change
  • Easy to measure ROI
  • On-going process insights for continuous improvement


Process intelligence can benefit the CFO by providing them with insights into financial and operational metrics across the enterprise. By analysing process data, CFOs can identify opportunities for cost savings through improved efficiency and process optimization. The benefits include:

  • Lowered costs of optimized processes
  • Boost to productivity
  • Improved throughput with automation and employee augmentation
  • Revenue growth with greater capacity and higher levels of straight-through processing
  • Data to support decisions on budgets, risk mitigation, investments, and resource allocations
  • Constant stream of process insights for continuous improvement and investment planning
  • Ability to monitor measure the benefits of investments made to optimize processes
  • Easy to measure ROI

Team leaders and managers

Process intelligence and productivity mining can benefit team leaders and managers by providing them with a comprehensive overview of the organization’s processes, performance metrics, and key performance indicators (KPIs). The benefits include:

  • Identification of friction in processes that impedes productivity, typically caused by poor process and workflow design, slow systems, or infrastructure issues
  • Automatically generated recommendations for potential automation or augmentation solutions, including leading edge technologies such as ChatGPT
  • Automatically generated business case for the recommendations
  • Optimized workflows achieved at low cost, saving hundreds of hours of manual effort that it would take otherwise involving many thousands of employees and consultants
  • Improved workload distribution
  • Reduced mundane repetitive tasks leading to more interesting work for employees
  • Recognition of top performers leading to better rewards for them
  • Learning from top performers to help others achieve the same
  • Better employee engagement and retention of talent
  • Ability to monitor outcomes following any changes, leading to easy calculation of ROI
  • Constant stream of process insights for continuous improvement


Process intelligence can benefit employees by providing them with greater visibility into their work processes, revealing opportunities for increasing productivity while improving work/life balance:

  • Ability to learn from best-in-class process flows and top performers
  • Identification of inefficiencies and unnecessary process steps to improve one’s work
  • Understanding how they rank against their team in terms of performance
  • Understand demand patterns to help plan own work better
  • Improved workload distribution, prioritization, and shift patterns
  • Data on friction points and poor system performance to support the business case for improvements
  • Spotting opportunities for technology to augment own work for faster completion of tasks
  • Automation to help reduce mundane repetitive tasks to lead to more interesting work
  • Improved job satisfaction
  • Objective recognition of own achievements

Contact us to explore the role-based benefits further and to learn more about the ongoing insights that it can provide for continuous improvement. is named a Leader for 2024 Industrial Automation. Discover the Intelligent Zinnov report and learn how to automate complex tasks, embrace autonomous workflows and boost efficiency.