Senior Operations Executives

Optimize staffing, shuffle workloads, assess performance targets and manage workforce regardless of their mode of work.

Problem Statement

Lack of visibility into daily operations, especially for people working at home or in hybrid mode, affects the ability of operations executives to make real-time decisions and manage a hybrid workforce.

Embracing a hybrid mode of work, ensuring the right capacity for adherence to SLAs and driving customer experience requires significant additional work by operations executives and team leaders without proper tools at their disposal.

The platform allows executives to optimize staffing levels by providing insights into workforce utilization and identifying potential savings from overstaffing. This enables executives to make data-driven decisions to align staffing resources with operational needs effectively.

The platform's data-driven inputs can be utilized for bonuses and performance reviews, ensuring that rewards and recognition are based on objective metrics. By leveraging KYP.ai, operations executives can foster a fair and transparent evaluation process, leading to improved employee engagement and performance.

KYP.ai offers visibility into capacity and workload management, providing operations executives with critical metrics such as SLAs, lead times, hours worked, volume, and peak times. This empowers executives to create effective capacity plans and make real-time adjustments based on live monitoring.

Enhanced Productivity Visibility, Anywhere, Anytime

SLA Adherence increase through Smart Capacity Planning

Efficient Performance Management & Overtime Payments

Productivity increase for a hybrid workforce

Processes executed with value-stream mapping

600

Book your free discovery workshop now

Schedule a personalized strategy session with one of our experts who will:

Ask you about and discuss specific pain points and areas of improvement, enabling you to understand how you could drive targeted change and deliver measurable results.
Tap into our industry knowledge and insights, customized to suit your organization’s unique challenges and requirements.
Explain how you can use the Productivity 360 approach to identify hidden potential across processes, people and technology dimensions to uncover over 30% of untapped capacity.