Enabling transformation with Mindsprint
Mindsprint, a cutting-edge technology and business services firm headquartered in Singapore, was in search of innovative ways to enhance its customer's operational excellence approach while navigating a complex, fragmented landscape of processes with a high degree of granularity.
What they do
In a nutshell
Previously known as Olam Technology and Business Services (OTBS), Mindsprint is a leading edge technology and business services firm that provides impact driven solutions to businesses, enabling them outpace speed of change.
What made Mindsprint leadership opt for KYP.ai platform to drive transformation for its customer?
Elavating operational efficiency
Mindsprint's Operational Excellence team had already propelled the company ahead of the competition. However, they remained ambitious, eager to elevate their Global Business Services' operational efficiency by harnessing the latest technological advancements in process improvement.
600 level 4 processes
With 600 level 4 processes – those characterized by their low-level, intricate nature, encompassing a multitude of individual cases, leading to considerable granularity and overarching complexity – 1300 agents that support over 55 countries, and a constantly changing process execution and delivery model, maintaining structure and driving improvements at scale became a daunting task.
Home office transformation<
The COVID-19 pandemic further amplified the situation, with most employees working from home, thereby making the need for a real-time Operations Management solution more urgent than ever. The leadership team sought a solution that would enable value stream mapping across teams and processes while steadfastly maintaining their commitment to high-quality service, cost efficiency, and customer satisfaction.
Revolutionizing Operations: Empowering Data-Driven Decisions with KYP.ai.
KYP.ai provided Mindsprint with a game-changing productivity intelligence solution, empowering them to make data-driven decisions and gain a comprehensive overview of their processes swiftly. KYP.ai stood out as the ideal choice because it offered the only productivity and process mining platform with a 360-degree view of the organization across people, process, and technology dimensions.
The project began with a limited-scope Proof of Concept in finance operations and supply-chain, rapidly expanding to the entire operation on 1200 machines, including a remote desktop setup with multiple tenants. The initial configuration enabled the onboarding of over 600 level 4 processes and established visibility at every user level, benefiting not only the company’s leadership but also team leaders and individual employees.
Team leaders received training on managing team performance and enhancing it using insights from the KYP.ai platform. Meanwhile, a central team of 30 Functional Business Analysts learned how to use KYP.ai to standardize, optimize, automate, and replicate processes (SOAR framework). This team now relies on KYP.ai as their mission-critical process tracking and improvement tool, enabling central value-stream-mapping for their operational excellence team.
The results of this implementation were nothing short of transformative for Mindsprint. With real-time value-stream-mapping, they gained the visibility needed to improve service quality without increasing costs. By tracking processes and measuring workforce behavior, they can now continuously make informed decisions to further drive efficiency and growth. These decisions, both in day-to-day operations and long-term transformation initiatives, have had a tremendous and tangible impact on their bottom line.
Krishna Ramkrishnan, Head of Operational Excellence, Governance and V&C – at Mindsprint, shares how KYP.ai helped address a significant challenge their organization faced.
Sundara Iyer, Vice President – Hyperautomation, Business Process Services at Mindsprint, explains what problems KYP.ai helps him solve in his head of technology capacity.
Krishna Ramkrishnan, Head of Operational Excellence, Governance and V&C – at Mindsprint, explains the benefits of using KYP.ai platform.
The Ops Monitoring module of KYP.ai provided our managers and the leadership team, with the intuitive and informative dashboards that can be used effectively to balance both workload and work life at the same time.
Performing value stream mapping manually for all those processes with a team of 5 people would approximately take me 15 years. KYP.ai’s process discovery module enabled capturing events data digitally and remotely, thus enabling digital value stream mapping at scale.
KYP.ai helped us identify all the automation use cases as part of value-stream mapping during the process discovery phase. It gives us data on not just the happy path but also on the exceptions to factor in the automation determination.
Given the large number of use cases KYP.ai tool has started unearthing for us, there is a very strong need for us to look at cutting edge cognitive technologies in the process of onboarding intelligent document processing tool
Ops monitoring not only empower managers and leaders to get the view of employee’s work patterns, but also enables preventive actions on potential burnouts in the hybrid working model.
The intuitive dashboard are made available to all employees to self-reflect on their productivity and work patterns on a real-time basi
From a process discovery stand point, capturing sequential digital signals enables building process flows, with variants, that support operation excellence team to execute improvements.
KYP,ai has helped us to speed up the automation proliferation, going beyond the rule based use cases.
Five Key Results
Delivering instant insights equivalent to 15 years of manual analysis.
Capturing the complete picture of how work gets done – leaving no stone unturned, with full visibility.
Facilitating value-stream-mapping for an impressive 600+ processes and more than 1200 employees.
Providing a data-driven solution that fuels both operational steering and transformation initiatives.
Empowering transformation as an ongoing journey, rather than a one-time endeavor.
Their Favorite Features
Mindsprint successfully elevated their operational efficiency by leveraging KYP.ai's powerful productivity intelligence solution.
The implementation of KYP.ai facilitated real-time value-stream-mapping, providing crucial insights for continuous improvement across the organization.
Data-driven decision-making enabled by KYP.ai contributed to enhanced operational steering and the acceleration of transformation initiatives.
The comprehensive visibility into processes and work patterns helped Mindsprint in optimizing workload, work-life balance, and preventing employee burnout.
KYP.ai's solution accelerated automation proliferation, extending beyond rule-based use cases, and strengthened Mindsprint's commitment to innovation and growth.
Book your free discovery workshop now
Schedule a personalized strategy session with one of our experts who will:
Ask you about and discuss specific pain points and areas of improvement, enabling you to understand how you could drive targeted change and deliver measurable results.
Tap into our industry knowledge and insights, customized to suit your organization’s unique challenges and requirements.
Explain how you can use the Productivity 360 approach to identify hidden potential across processes, people and technology dimensions to uncover over 30% of untapped capacity.
Don’t miss this opportunity to unlock the true potential of your business. Book your free discovery workshop now!
Food for thought?
The remarkable pace at which technological progress occurs can provoke a variety of responses; on one hand, it kindles excitement as we marvel at the newfound possibilities. On the other, it can lead to escalating fear and anxiety, fuelling uncertainty and insecurity about our adapting capabilities.
Amidst the shifting sands of the corporate world, the concept of productivity is experiencing a profound metamorphosis. Productivity transcends mere metrics; it embodies the heartbeat of organizational vitality and mirrors the collective intellect of its workforce.
The recent surge in GenAI buzz has been overwhelming! This has prompted many people to ask: How can I identify GenAI potential and boost my organization’s productivity without incurring exorbitant implementation costs?
Executives are acutely aware that cracking the code of successful Gen AI application at scale could significantly outperform their industry peers. This has given rise to a palpable sense of ‘FOMO’ (Fear of Missing Out) among many C-suite leaders, an anxiety to harness Gen AI not just expediently but wisely. They recognize that being outsmarted by competitors is not merely a risk—it is an existential threat.